Help

Contact Customer Service

Customer Service representatives are also available by phone and live chat from 9:00 am - 6:00 pm Pacific Time Monday through Friday, and from 9:00 am - 5:00 pm Saturdays and Sundays.

Customer Service can be reached at (888) 592-4451 (U.S and Canada) and 001 415 423-2360 (International).

You can send an email to Customer Service 24 hours a day, 7 days a week. Customer Service will respond to your email within 24 hours.

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Privacy and Security

Privacy

We are committed to protecting your privacy. We NEVER share our customers' personal information with anyone. Read our Privacy Policy.

Security

We use Secure Sockets Layer (SSL) software to protect the security of online transactions. SSL is the industry standard for providing the most reliable protection of consumer information. All of your personal information is encrypted (and therefore unreadable) by SSL as it travels over the Internet, including your credit card number, name and address.

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Ordering

Online Orders

In order to place your first order online, simply add the items you wish to order to your shopping cart. When you are finished, click the checkout button and proceed to complete the order. We highly recommend registering before you begin shopping- this way you can see both the front and back cover images for each product you're interested in purchasing.

Phone Orders

You may place an order over the phone from 9:00 am - 6:00 pm Pacific Time Monday through Friday, and from 9:00 am - 5:00 pm Saturdays and Sundays. A customer service representative will assist you in placing your order.

To place an order by phone, dial (888) 592-4451. International customers can call 001 415 423-2360

Please be prepared to order when you call; although our Customer Service representatives are happy to answer any question you have about our products, we are unable to advise you exactly which items you should order.

Mail or Fax Your Order

We want you to get your order as quickly as possible, and therefore we strongly encourage all of our customers to place orders online or via telephone.

If you have a circumstance that prevents you from doing this, and you need to mail or fax your order, please contact Customer Service for instructions on ordering by mail.

(888) 592-4451 (U.S and Canada) and 001 415 423-2360 (International)

Fax: 208-460-3429

Romantix reserves the right to refuse service to any person.

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Payment Methods

Credit Card

We accept each of the cards listed below.

Visa
MasterCard
American Express
Discover
JCB

If you have video on demand items in your shopping cart, you will not be able to use American Express to make your purchase. American Express can only be used for tangible items like DVDs and adult novelties.

Your credit card information is 100% secure. All information included with your order is encrypted for privacy while in transit. Credit card charges will be processed by GLE Services Limited and will show on your credit card statement as "Game Link."

Currencies Accepted

We accept credit card payment in US Dollars, Euros, and Pounds Sterling via credit card.

Once you have completed adding items into your shopping cart, you will be prompted to chose your preferred payment type.

Check or Money Order

We also accept personal checks and money orders as long as the funds are drawn in USD, Pound Sterling or Euros. If you choose to pay by personal check, please be aware that we wait three weeks before we ship your order to ensure that your check clears. When placing an order via check or money order, we suggest creating an account on our site and adding the items to your online shopping cart so that the order is ready to process once the funds have cleared.

Managing Stored Payment Data

If you have or create an account with us, for your convenience we store information about the card so that it is available to you for subsequent purchases. If you do not wish to have this information saved for future use you can easily delete it. Simply click on the "Account" icon in the top right of the screen and click on the "Change" button in the payment information section. You will be taken to a page that allows you to remove credit cards you may have on file. For your protection we do not actually store your credit card number, but rather a unique token identifier that can only be used by us to specify your card with our payment processor. With this token we also store the card type, last four digits of the card and expiration date for your reference. Again, this applies only to purchases made via credit card where you have an account with us. None of these data are stored if you have only made payments via Paypal or guest checkout.


Shipping

Discreet Shipping

All of our packages are shipped discreetly, in a plain box or envelope, displaying the sender's name as Eline LP.

Worldwide Shipping

Romantix ships products to over 250 countries worldwide. Due to international regulations, we are only able to provide streaming, downloadable and DVD products to some countries. Packages shipped to some countries may have excess product packaging or DVD covers which display adult images removed. Toys and intimate apparel may also be removed from their packaging. For full information on our worldwide shipping options, click here

International Shipping Information*** Country
code
Sell
VOD
Ship VHS
toys and apparel
Ship DVDs Full product packaging included International Airmail*
(not insured)
International Insured**
(FedEx or UPS)
            Delivery within 1-6 weeks*** Delivery within 5-12 business days***
Afghanistan af Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Albania al Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Algeria dz Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
American Samoa as Yes Yes Yes Yes $4.95 (first 1 lb.) Add'l $1.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Andorra ad Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Angola ao Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Anguilla ai Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Antarctica aq Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Antigua and Barbuda ag Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Argentina ar Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Armed Forces
(all regions)
  Yes Yes Yes Yes See USA shipping information See USA shipping information
Armenia am Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Aruba aw Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Australia au Yes Yes Yes Yes $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Austria at Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Azerbaijan az Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Bahamas bs Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Bahrain bh Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. No
Bangladesh bd Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Barbados bb Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Belarus by Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Belgium be Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Belize bz Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Benin bj Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Bermuda bm Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Bhutan bt Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Bolivia bo Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Bosnia-Herzegovina ba Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Botswana bw Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Bouvet Island bv Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Brazil br Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
British Indian Ocean Territory io Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Brunei Darussalam bn Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Bulgaria bg Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Burkina Faso bf Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Burundi bi Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Cambodia kh Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Cameroon cm Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Canada ca Yes Yes Yes Yes $9.95 (first 1 lb.) Add'l $1.00 per lb. $24.95 (first 1 lb.) Add'l $5.00 per lb.
Cape Verde cv Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Cayman Islands ky Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Central African Republic cf Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Chad td Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Chile cl Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
China cn Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. No
Christmas Island cx Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Cocos (Keeling) Islands cc Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Colombia co Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Comoros km Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Congo cg Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Cook Islands ck Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Costa Rica cr Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Cote D'Ivoire (Ivory Coast) ci Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Croatia (Hrvatska) hr Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Cuba cu Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Cyprus cy Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Czech Republic cz Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Denmark dk Yes Yes Yes Yes $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Djibouti dj Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Dominica dm Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Dominican Republic do Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
East Timor tp Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Ecuador ec Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Egypt eg Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
El Salvador sv Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Equatorial Guinea gq Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Eritrea er Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Estonia ee Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Ethiopia et Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Falkland Islands fk Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Faroe Islands fo Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Fiji fj Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Finland fi Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
France fr Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
French Guiana gf Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
French Polynesia pf Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
French Southern Territories tf Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Gabon ga Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Gambia gm Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Georgia ge Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Germany de Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Ghana gh Yes No No No No No
Gibraltar gi Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Great Britain (UK) gb Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Greece gr Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Greenland gl Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Grenada gd Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Guadeloupe (French) gp Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Guam (USA) gu Yes Yes Yes Yes $4.95 (first 1 lb.) Add'l $1.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Guatemala gt Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Guinea gn Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Guinea Bissau gw Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Guyana gy Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Haiti ht Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Heard and McDonald Islands hm Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Honduras hn Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Hong Kong hk Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. No
Hungary hu Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Iceland is Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
India in Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Indonesia id Yes No Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. No
Iran ir Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Iraq iq Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Ireland ie Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Israel il Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Italy it Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Jamaica jm Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Japan jp Yes No Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. No
Jordan jo Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. No
Kazakhstan kz Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Kenya ke Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Kiribati ki Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Korea (North) kp Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. No
Korea (South) kr Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. No
Kuwait kw Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. No
Kyrgyzstan kg Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Laos la Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Latvia lv Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Lebanon lb Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. No
Lesotho ls Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Liberia lr Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Libya ly Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Liechtenstein li Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Lithuania lt Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Luxembourg lu Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Macau mo Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Macedonia mk Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Madagascar mg Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Malawi mw Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Malaysia my Yes No Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. No
Maldives mv Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Mali ml Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Malta mt Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Marshall Islands mh Yes Yes Yes Yes $4.95 (first 1 lb.) Add'l $1.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Martinique (French) mq Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Mauritania mr Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Mauritius mu Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Mayotte yt Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Mexico mx Yes No Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. No
Micronesia fm Yes Yes Yes Yes $4.95 (first 1 lb.) Add'l $1.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Moldova md Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Monaco mc Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Mongolia mn Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Montenegro yu1 Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Montserrat ms Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Morocco ma Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Mozambique mz Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Myanmar mm Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Namibia na Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Nauru nr Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Nepal np Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Netherlands nl Yes Yes Yes Yes $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Netherlands Antilles an Yes Yes Yes Yes $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Neutral Zone nt Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
New Caledonia nc Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
New Zealand (Aotearoa) nz Yes Yes Yes Yes $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Nicaragua ni Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Niger ne Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Nigeria ng Yes No Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. No
Niue nu Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Norfolk Island nf Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Northern Mariana Islands mp Yes Yes Yes Yes $4.95 (first 1 lb.) Add'l $1.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Norway no Yes Yes Yes Yes $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Oman om Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Pakistan pk Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Palau pw Yes Yes Yes Yes $4.95 (first 1 lb.) Add'l $1.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Panama pa Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Papua New Guinea pg Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Paraguay py Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Peru pe Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Philippines ph Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. No
Pitcairn pn Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Poland pl Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Portugal pt Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Puerto Rico pr Yes Yes Yes Yes $4.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Qatar qa Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. No
Reunion re Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Romania ro Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Russian Federation ru Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Rwanda rw Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
S. Georgia & S. Sandwich Isls. gs Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Saint Kitts & Nevis kn Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Saint Lucia lc Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Saint Vincent & the Grenadines vc Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Samoa ws Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
San Marino sm Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Sao Tome and Principe st Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Saudi Arabia sa Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. No
Senegal sn Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Serbia yu2 Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Seychelles sc Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Sierra Leone sl Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Singapore sg Yes No Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. No
Slovak Republic sk Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Slovenia si Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Solomon Islands sb Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Somalia so Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
South Africa za Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Spain es Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Sri Lanka lk Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
St. Helena sh Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
St. Pierre and Miquelon pm Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Sudan sd Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Suriname sr Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Svalbard and Jan Mayen Islands sj Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Swaziland sz Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Sweden se Yes Yes Yes Yes $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Switzerland ch Yes Yes Yes Yes $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Syria sy Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. No
Taiwan tw Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. No
Tajikistan tj Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Tanzania tz Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Thailand th Yes No Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. No
Togo tg Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Tokelau tk Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Tonga to Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Trinidad and Tobago tt Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Tunisia tn Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Turkey tr Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. No
Turkmenistan tm Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Turks and Caicos Islands tc Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Tuvalu tv Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Uganda ug Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Ukraine ua Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
United Arab Emirates ae Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. No
United Kingdom uk Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
United States us Yes Yes Yes Yes See USA shipping information See USA shipping information
Uruguay uy Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
USA Minor Outlying Islands um Yes Yes Yes Yes $4.95 (first 1 lb.) Add'l $1.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
USSR (Former) su Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Uzbekistan uz Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Vanuatu vu Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Vatican City State (Holy See) va Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Venezuela ve Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Viet Nam vn Yes No Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Virgin Islands (British) vg Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Virgin Islands (U.S.) vi Yes Yes Yes Yes $4.95 (first 1 lb.) Add'l $1.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Wallis and Futuna Islands wf Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Western Sahara eh Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Yemen ye Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Zaire zr Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Zambia zm Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.
Zimbabwe zw Yes Yes Yes No $9.95 (first 1 lb.) Add'l $5.00 per lb. $29.95 (first 1 lb.) Add'l $6.00 per lb.

Updated July 31, 2008

* International Air Mail may be delivered by USPS or any of it's partners (Deutsche Poste etc.) at our choice.

** International Insured may be shipped by FedEx International or UPS International.

*** Delivery estimates do NOT include customs delays which may vary widely. Customer remains responsible for complying with their country's laws, customs regulations, taxes and duties.

Free shipping and shipping upgrades

Free shipping offers valid for the USA are valid for the 50 US states, and include shipments to US Armed Forces (AFO/FPO addresses.) They are not valid for shipping to US Territories. A discounted trackable and insured shipping upgrade to Domestic Ground (our choice of FedEx or UPS) may be offered where available.

International Customers and Shipping Choices

Buyers are fully responsible for complying with their country's laws, Customs regulations, taxes, and duties. Romantix is not responsible for packages delayed or detained in Customs.

We offer Global Air Mail shipping, and International FedEx. Prices may vary depending on weight and size of the order.

We recommend the International FedEx option where available, as these packages are insured and traceable door-to-door. If your parcel is shipped by an insured or traceable method, we will replace or refund any shipments that are lost in shipment (not held in Customs.) Romantix is not liable for lost or damaged packages shipped using an uninsured shipping method (Global Air Mail.)

Shipping Methods within the USA

We use the United States Postal Service (USPS), UPS, and Federal Express to ship our orders. For full information on our shipping methods within the USA, click here.

USA*** shipping information Domestic Mail (not tracked or insured) Domestic Ground using our choice of FedEx or UPS (tracked & insured) Domestic Ground UPS only (tracked & insured) Domestic Ground FedEx only (tracked & insured) 2nd Day Delivery FedEx only (tracked & insured)* Overnight Delivery FedEx only (tracked & insured)*
  Delivery within 4-7 business days Delivery within 5-7 business days Delivery within 5-7 business days Delivery within 5-7 business days Delivery within 2 business days Delivery next business day
48 contiguous states** $5.95 (first 1 lb.) Add'l $1.00 per lb. $8.45 (first 1 lb.) Add'l $1.00 per lb. $9.25 (first 1 lb.) Add'l $.60 per lb. $9.25 (first 1 lb.) Add'l $.60 per lb. $12.95 (first 1 lb.) Add'l $5.00 per lb. $19.95 (first 1 lb.) Add'l $5.00 per lb.
Alaska and Hawaii $5.95 (first 1 lb.) Add'l $1.00 per lb. N/A N/A N/A $17.95 (first 1 lb.) Add'l $5.00 per lb. $21.95 (first 1 lb.) Add'l $10.00 per lb.
APO/FPO -- Armed Forces (all regions) $5.95 (first 1 lb.) Add'l $1.00 per lb. N/A N/A N/A N/A N/A

Packages shipped using UPS and Federal Express are trackable and insured. If your parcel is not delivered as promised, we can issue a replacement or refund for you.

Unfortunately, we are not able to insure packages shipped through the United States Postal Service (USPS), and we will not be liable for loss or damage of orders shipped via USPS (including all orders shipped to APO, FPO & PO Box addresses).

Shipping Costs

The charge for shipping your order is determined by the weight of the products ordered and the shipping method you choose. Our automated system calculates your shipping charge and displays it for you at the time you choose your shipping method.

Shipping Options

When you place your order you will be given two choices for shipping:

  1. Ship all items in as few shipments as possible (lowest shipping charges):
    If all items are in stock, they'll all be shipped at once, and you'll pay a single shipping charge.

    If some items are in stock and some are backordered, shipment of the in-stock items may be delayed in order to ship with the backordered items. At our discretion, we may send the order in multiple shipments, but in either case, you only pay a single shipping charge however the items are actually sent to you.


  2. Ship items as they become available (fastest delivery):
    If all items are in stock, they'll all be shipped at once, and you'll pay a single shipping charge.

    If some items are in stock and some are backordered, the in-stock items will be sent immediately. As the backordered items arrive, they will also be sent immediately. Each shipment will incur shipping charges.

Order Fulfillment Time

Domestic orders are usually delivered within 4-10 business days from the day the order was completed. International orders generally take 1-6 weeks for delivery. Delivery time may differ based on variables such as the delivery method chosen, your location, delays in Customs, etc.

Overnight and Second-Day Shipping

When calculating timeframes for overnight or second-day delivery, be aware that our shipping warehouse is open Monday through Friday and is closed on Saturday and Sunday. Overnight and Second-Day Shipping orders placed before noon Pacific Time, Monday through Friday, will ship that same day. Orders placed after noon will ship the next business day. Overnight and Second-Day Shipping orders placed after noon on Friday will ship on Monday (the next business day). Examples:

  • Overnight: If your order is placed at 2 pm PT on Friday with overnight shipping, it will be shipped Monday, and will arrive on Tuesday.
  • Second-Day: If your order is placed at 2 pm PT on Friday with second-day shipping, it will be shipped Monday, and will arrive on Wednesday.

Backorder Items

We stock a large inventory of product to ensure prompt delivery of orders. In addition to regularly stocked items, our warehouse receives several deliveries a day. Unfortunately, there are cases in which items need to be ordered from the studio or manufacturer, resulting in a backorder situation. Backordered items usually take 3-10 business days to arrive in our warehouse. Product availability is displayed on the product description page on the website. For example, an item that is in stock will show the following availability message on the product description web page:

  • Availability: Usually ships same day (orders placed before noon, Pacific Time)

Shipping Address

In order to avoid shipping adult materials to minors or third parties, the shipping address must be the address of the person placing the order.

Ship to prisons

We do not ship to prisons

Undeliverable Packages

If your order is returned to us as undeliverable (due to an incorrect address, missing apartment number, nobody available to receive a parcel, etc.) we will notify you by email.

If the delivery problem is determined to be due to an error on the part of Romantix or of the delivery service, then Romantix will either replace the order for you or refund all charges, at your choice.

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Order Status

You can check the status of your order on our website 24 hours a day. Check Order Status

Pending Delivery: Your item is in the warehouse and is assigned to your oder. We expect it to ship shortly. Depending upon the shipping method selected, for domestic orders please allow up to 7 business days for your package to arrive. For international orders, please allow 1 to 6 weeks.

Order shipped: Your order has shipped. For more information on our shipping methods and the method you have chosen, click here.

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Returns

Defective Products

Any defective item will be replaced with an identical working item, or can be exchanged for store credit to select an alternate item if we do not have a working replacement item in stock. Shipping charges are waived on any replacement items.

Before sending any item back to Romantix, please contact Customer Service within 60 days of purchase to start the exchange process and obtain a return authorization number (RA#).

Defective toys and apparel

Defective toys and intimate apparel will be replaced with identical working items, or can be exchanged for store credit if we do not have a replacement in stock. To protect the health of our employees and our customers, we do not accept returns of any toys or intimate apparel. Please contact customer service within 60 days of purchase to start the replacement process.

Defective DVDs

Many DVDs can be played on a computer, or in a DVD-R drive, but play of the movie is not generally guaranteed by the manufacturer, unless specifically noted on the product page at www.romantix.com. To determine if a DVD is defective, we request you try to view the movie on a standard DVD player. Because of the rapidly changing technology in DVD production, recent-model DVD players (less than two years old) are most likely to successfully play the movie for you.

It is our experience that at times DVDs reported as defective are actually simply incompatible with the viewer's DVD player. However, we will happily honor the defective product policy and exchange the DVD with a replacement. Before sending the replacement DVD, we will open and test the title for you, to ensure that it plays on a standard DVD player.

Incorrect Item Shipped

Our shipping department does an excellent job shipping the correct items to our customers, but with over 80,000 products and many studios releasing movies with similar titles, some mistakes can occur!

If there is a mistake in the item shipped to you, please let us know so we can replace it for you. Before sending any item back to Romantix within 60 days of purchase to start the exchange process, please obtain a return authorization number (RA#).

Incorrect Format Ordered

We offer titles in various formats including Stream to Own, Pay per Minute, Download to Own, Download + Mobile, and DVD.

Unless the product description states otherwise, DVDs have no regional coding and can be viewed anywhere in the world.

If you have mistakenly ordered a title in the incorrect format, we will exchange the unopened title for the correct format, where available, or offer a store credit to allow you to choose an alternate title.

Before sending any item back to Romantix, please contact Customer Service within 60 days of purchase to start the exchange process and obtain a return authorization number (RA#).

Incorrect Size Ordered

We will replace apparel with an alternate size if the apparel has not been worn, and is still in a sellable state. To protect the health of our employees and customers, we cannot exchange toys or intimate apparel (such as lingerie, thongs, massagers, etc.) It is the responsibility of the customer to ensure that they are ordering the correct size adult apparel.

Content Dissatisfaction

Individual tastes and interests vary, which makes it difficult for Romantix to ensure your personal satisfaction with the content of the titles you select. We endeavor to provide complete and accurate information on the website about each title we carry, including the cover and back images, and information from the studio.

If you believe that the information on the website misrepresents the title you purchased, we would like to know about it. We will happily update the information on our website and provide an exchange for an alternate title.

Before sending any item back to Romantix, please contact Customer Service within 60 days of purchase to report the issue, start the exchange process and obtain a return authorization number (RA#). The return process should be started within 60 days of the original purchase.

Change of Mind

Romantix's sales are final. Items purchased, once opened, may not be returned or exchanged, unless they are defective.

Before sending any defective item back to Romantix, please contact Customer Service within 60 days of purchase to start the exchange process and obtain a return authorization number (RA#.) The exchange process must be started within 60 days of the original purchase.

Store Credit

All store credit expires after 1 year of no purchase activity.

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Canceling an Order

If you wish to cancel an order, please contact Customer Service. Customer Service representatives are also available by phone from 9:00 am - 6:00 pm Pacific Time Monday through Friday, and from 9:00 am - 5:00 pm Saturdays and Sundays.

Customer Service can be reached at (888) 592-4451 (U.S and Canada) and 001 415 423-2360 (International).

You can send an email to Customer Service 24 hours a day, 7 days a week. Customer Service will respond to your email within 24 hours.

Unfortunately, we are unable to make any additions, changes or quantity adjustments on orders which have already been processed. Due to the large volume of packages, we are unable to retrieve your package to prevent shipping. If you decide you do not want your order, please do not open this shipment, mark the package: "Refused - Return to Sender" and return it to us. We will issue a credit card refund upon receipt of the package, you will still be responsible for the shipping charges.

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Email List

Our Email List

Email subscribers receive exclusive special offers, savings, promotions and news. We NEVER share, sell or rent our mailing lists - Read our Privacy Policy.

How Do We Ensure Your Selections?

For your own protection we will send you an email to confirm that you wish to subscribe to the selected mailing list. You will then need to confirm your choice. We require this "double opt-in" to ensure that you are getting the email that you want to the correct email address.

Unsubscribing from Email Lists

Click here to unsubscribe from Romantix promotional email lists. You can also unsubscribe by clicking on the unsubscribe link located at the top and bottom of each promotional email.

You will receive a final email confirming that your address has been removed from our lists. Please allow up to 48 hours for this to take effect. You may receive one or two promotional emails between the time you request to be removed from a list and the time that we are able to physically remove you from our database. We thank you for your patience.

To ensure that you are getting order confirmation emails, VOD keys, customer service replies and the emails that you subscribe to, be sure to add us to your address book. Some internet providers have spam filters which will inadvertently block email unless the sender is in your address book. To ensure that our special offers and information get to you, please add: game@www.romantix.com and contactus@romantixinc.com to your address book.

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Coupons

How to Redeem Coupons

Unless otherwise specified, email coupons are automatically applied to your order when you click through on the email and shop. You must meet the criteria outlined in the email (i.e. minimum order requirement) or the coupon will not be applied.

Printed coupons have a coupon code associated with them. You may need to enter the code on your order form or mention it when you place an order by phone.

Always read the instructions that accompany your coupon for the most accurate and up-to-date information before redeeming.

Coupon Restrictions

Most coupon offers will have an expiration date, and many may not be combined with other special offers. Some coupons may have criteria associated with the offer, such as a minimum purchase required. Always read the details included with your coupon to be as informed as possible about any restrictions.

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My Account

How to Change Your Account Information

You can change your account information at any time. Log on with your user name and password and click the My Account link located at the top of every page. Each section displayed on your account page has an edit link that allows you to change the information contained within that section. Customers may change the following information: Username, Email, Password, Billing & Shipping Addresses, Currency and Player Preference. To change other information, you will need to contact customer service.

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Creating an Alias

Why we have aliases

We offer a variety of ways in which you can participate in our online community, such as creating product reviews. For those purposes, we ask you to create an "alias" to appear on the page instead of your username. That way, if we publish your review and display your alias on our site, your privacy is guaranteed.

Setting up an alias

You can create an alias either on your My Account page or from the user review creation page. Your alias cannot exceed 20 characters (total of letters, numbers and spaces). In addition, our editorial staff reserves the right to not publish material associated with an offensive-sounding alias.

Changing your alias

You can change it at any time, either from the review creation page, or from your My Account page. We'll verify that the new alias is not already in use, and "retire" your old alias. Note that any reviews you've written under your old alias will be re-associated with your new alias.

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Shopping Cart

Adding Items to Your Cart

To add an item to your shopping cart, click the Add to Cart link found on each product page.

Adjusting Quantity

To adjust the quantity of any item in your cart, type the number you want to order in the Quantity box, then click the Update button.

Removing Items from Your Cart

To remove an item from your shopping cart, check the Remove box, then click the Update button.

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Ratings

You are welcome to rate any item in our store that you feel strongly about, even if it's not an item you purchased from us. Look for the "Rate It" box on the item's product pages, and select one of the following ratings:

  • I hate it
  • I don't like
  • It's OK
  • I like it
  • I Love It

Your personal ratings are private. Ratings are aggregated per item and we only display the average customer ratings. You can change your ratings at any time. Ratings for movies are valid for all media types. Our recommendations to you will change when you rate new items. By marking a recommendation as "not interested", we stop recommending the item to you.

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Writing Product Reviews

Reviewer guidelines

The most important guideline is: Write about what you liked (or didn't like) and why. Other users care about your opinion. Your review can be up to 1000 words in length. It's best to focus most of your comments on the product you're reviewing, but selectively comparing it to related items is sometimes helpful, too. Finally, even though you're reviewing adult material, try not to use offensive language in your review.

Review posting

All user reviews are evaluated by our editorial staff. We reserve the right to publish submitted reviews in full, in part or not at all. Please allow approximately five business days for approved reviews to be posted on the site.

Once approved, reviews will be displayed on the product description page for the product that you reviewed. Reviews may also be made available to visitors and customers in other forms.

Review usage terms

We reserve the right to edit reviews for appropriateness and accuracy. The posting of reviews on our site is done without any promise of present or future acknowledgement or compensation. All posted reviews become our nonexclusive property, with limited republishing rights retained by the author. By submitting a review, you are granting us a license to use, reproduce, revise or display such postings

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Dispute Resolution

By using this web site, viewing its contents or ordering from us, you agree to resolve any disputes with us by first contacting us via email. If you are not able to obtain resolution of your dispute via email, you agree that it will then be resolved by dispute resolution located in Los Angeles, California, U.S.A.

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Copyright Inquiries

Please note that we have a Registered Agent to send proper notices to. Information is available at the U.S. Copyright website:

https://dmca.copyright.gov/osp/

Then follow the procedure and send the notice to our agent:

John Lawrence - Managing Director
New Providence Financial Center
Suite 1000
East Bay Street
P.O. Box CR 56766
Nassau Bahamas
Telephone: 242-677-1920
Fax: 242 394-8326
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18 U.S.C. §2257 Statement

All products we sell depicting persons are represented by our sources to be in full compliance with 18 U.S.C. 2257.

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Sales Tax and VAT

For US orders, a sales tax of 8.75% will be charged on all physical items being shipped to addresses within the state of California.

For non-US orders, VAT may be applied for both physical, as well as digital goods. If VAT is applied, it will be charged in accordance with local legislation in each country. For full information on VAT rates, click here.

Country CODE VAT Rate
Austria AU 20%
Belgium BE 21%
Bulgaria BG 20%
Croatia (Hrvatska) HR 25%
Cyprus CY 19%
Czech Republic CZ 21%
Denmark DK 25%
Estonia EE 20%
Finland FI 24%
France FR 20%
Germany DE 19%
Greece GR 23%
Hungary HU 27%
Ireland IE 23%
Italy IT 22%
Latvia LV 21%
Lithuania LT 21%
Luxembourg LU 17%
Malta MT 18%
Netherlands NL 21%
Poland PL 23%
Portugal PT 23%
Romania RO 24%
Slovakia SK 20%
Slovenia SI 22%
Spain (except Canary Islands) ES 21%
Sweden SE 20%
UK (except Gibralter and Channel Islands) UA 20%
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Store Credit

Any store credit will be automatically applied to your order during checkout. We will only request your credit card information if there is a remaining amount. Please note that all store credit expires after one year of inactivity.

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Terms of Use

  • Must be 18 years of age or older.
  • I understand that the products I am purchasing / viewing may be sexually explicit.
  • It is legal for me to possess / view sexually explicit material where I live.
  • I believe that the products I am purchasing / viewing now, or may order / view in the future, are within the community standards of the area where I live.
  • I will not allow minors to have access / view the products and materials I purchase.

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