Help
Contact Customer Service
Customer Service representatives are also available by live chat.
You can send an email to Customer Service 24 hours a day, 7 days a week. Customer Service will respond to your email within 24 hours.
Back to top ↑Privacy and Security
Privacy
We are committed to protecting your privacy. We NEVER share our customers' personal information with anyone. Read our Privacy Policy.
Security
We use Secure Sockets Layer (SSL) software to protect the security of online transactions. SSL is the industry standard for providing the most reliable protection of consumer information. All of your personal information is encrypted by SSL as it travels over the Internet, including your credit card number, name and address.
Back to top ↑Ordering
Online Orders
In order to place your first order online, simply add the items you wish to order to your shopping cart. When you are finished, click the checkout button and proceed to complete the order. You can also create an account to save your card information and shipping address for a faster checkout experience in the future.
Back to top ↑Payment Methods
Credit Card
We accept each of the cards listed below.
Your credit card information is 100% secure. Credit card charges will be processed by Progressive Retail Management, Inc., 4655 Colorado Blvd, Denver, CO 80216 and will appear on your statement as "Progressive Retail".
PayPal
We accept PayPal.
Currencies Accepted
We accept credit card payment in US Dollars, Euros, and Pounds Sterling.
Once you have completed adding items into your shopping cart, you will be prompted to choose your preferred payment type.
Managing Stored Payment Data
If you have or create an account with us, we store card information for your convenience. If you do not wish to have this information saved, you can delete it from your account. We do not store your full credit card number, only a secure token, card type, last four digits, and expiration date.
Back to top ↑Shipping
Discreet Shipping
All packages are shipped discreetly in a plain box or envelope.
Order Fulfillment Time
Orders are usually shipped within 1 to 2 business days from completion.
Shipping Methods within the USA
We ship using USPS, DHL, UPS, and Federal Express.
UPS and Federal Express shipments are insured and trackable. USPS and DHL shipments are not insured.
Worldwide Shipping
We ship to over 250 countries worldwide.
Shipping Costs
Shipping costs are calculated based on weight, size, and selected method at checkout.
Backorder Items
Some items may require additional processing time. Availability is displayed on the product page.
Shipping Exclusions
We do not ship to prisons, schools, or churches.
Undeliverable Packages
If an order is returned as undeliverable, we will notify you by email.
Back to top ↑Order Status
You can check your order status anytime. Check Order Status
Pending Delivery: Your order is preparing to ship.
Order Shipped: Your order has shipped.
Back to top ↑Returns
Defective Products
If you receive a defective item, contact Customer Service for assistance.
Incorrect Item Shipped
If the wrong item was shipped, contact us within 60 days for a return authorization.
Incorrect Product Ordered
We cannot exchange toys or intimate apparel once opened.
Change of Mind
All sales are final.
Store Credit
Store credit expires after one year of inactivity.
Back to top ↑Canceling an Order
Orders may be canceled at any time before they have been fulfilled. Once an order has been shipped, it cannot be modified or canceled. If you need to update your address, please cancel your order immediately and place a new order with the correct shipping address.
You can email Customer Service anytime and will receive a response within 24 hours.
Back to top ↑Email List
Email subscribers receive exclusive offers and promotions. We do not sell customer data.
Double Opt-In
You will receive a confirmation email to verify your subscription.
Unsubscribing
You can unsubscribe using the link in any promotional email.
Back to top ↑Coupons
Email coupons are applied automatically when eligible.
Printed coupons must be entered at checkout or mentioned by phone.
Back to top ↑My Account
You can update your account information at any time through My Account.
Back to top ↑Creating an Alias
You may update your name in your account profile if preferred.
Back to top ↑Shopping Cart
Add, update, or remove items directly from your cart.
Back to top ↑Rating
You may rate any item on our site.
Back to top ↑Writing Product Reviews
Reviews are moderated and must follow community guidelines.
Back to top ↑Dispute Resolution
Disputes must first be addressed via email before formal resolution.
Back to top ↑Copyright Inquiries
DMCA information is available at https://dmca.copyright.gov/osp/
Romantix, Inc.
4655 Colorado Blvd
Denver, CO 80216
Sales Tax & VAT
Sales tax or VAT is applied when required. Click here.
Back to top ↑Store Credit
Store credit is applied automatically and expires after one year of inactivity.
Back to top ↑Accessibility
We strive to make our website accessible and compliant with WCAG 2.1 standards.
If you experience difficulty, please contact us.
Back to top ↑Terms
- Must be 18 years of age or older.
- Products may be sexually explicit.
- Possession must be legal in your area.
- Materials must meet local community standards.
- Minors may not access purchased content.