RETAIL STORE RETURN POLICY

General Merchandise Returns

All items must be returned within 30 days of purchase. Must have original receipt. Any products being returned must be unopened, unworn, undamaged, and have original ticketing attached. No Cash or Credit Card refunds, returns will be refunded with store credit in the form of exchange or gift card. Products may be purchased at one location and returned to a different location, however DVD rentals must be returned to the same location they were rented from.

DVD Returns

DVDs may be exchanged one time for any reason within 7 days of purchase. Must have original receipt. No additional exchanges are permitted. Manufacturers Defects In the case a product is damaged or not working properly out of the box, please return the item to Romantix for a replacement. Romantix will handle the warranty process to make this as easy as possible.

Returns Not Accepted

*To ensure the safety and health of our guests we do not accept returns on items that may constitute a health risk or any item that comes into contact with ANY bodily fluid (saliva, semen, urine, blood, et al). Once these items leave our warehouse, we consider them to be used and not re-sellable. These items include (but are NOT limited to):

• ANY dildo or vibrator.
• ANY enema kits.
• ANY item that breaks the surface of the skin.
• ANY item that is inserted into the mouth, penis, vagina or anus.
• ANY harness/dildo combination.
• We also DO NOT accept returns for soiled or washed merchandise.

If you have any questions concerning an in-store purchase please contact customer service at cust_serv@romantix.com

Thank you for shopping with Romantix, have a wonderful day.