FAQ


Q
: How long will it take for my order to ship?

A: We strive to get all orders shipped that are received by 1pm each day. All orders are shipped within 24 hours.



Q
: How will my order be shipped?

A: We ship using the carrier requested by our clients. If no specific carrier is chosen we use UPS Ground Service.



Q
: Is my package shipped discreetly?

A: We use all non-descript boxes to ship your packages in.



Q
: What if my order is damaged during shipping?

A: In the event any of your boxes are damaged during shipping you must file a complaint with your driver upon delivery. It is smart to
take a picture and document the damage. Always keep the damaged boxes and packing materials. This is necessary for your claim with the carrier.



Q
: What if my package is returned to Romantix?

A: Please contact us immediately. Refused orders can be re-shipped at client’s expense one time. Orders returned again will be sent only after pre-payment. The customer will be responsible for 20% restocking fee and all shipping costs on all refused orders.



Q
: What if I receive a defective item?

A: Products with manufacturer defects must be reported within 30 days of receipt. Contact our sales representative regarding replacement and return. All returns require a return authorization number.



Q
: When is my credit card charged?

A: Your credit card is charged automatically upon closing out and packaging up your order for shipment.


 

Q: Does Romantix sell addresses or information lists?
A: All client information is completely confidential. We never use, loan, distribute or sell any information to anyone for any reason.



Q
: Do I have to receive new item emails or information?

A: You can choose to opt out of that service when establishing your account or at any time afterwards.



Q
: Do you have a catalog?

A: We do not offer a printed catalog at this time.


 

Q: How do I ship to an address that isn't mine?
A: When placing an order you can choose a different shipping address as your billing address on the shopping cart pages before checking out.



Q
: How do I get discounts on my future purchases?

A: To receive discounts and great benefits, you can sign up to become a Romantix Private Shopper member on our site. As a member you can enjoy great discounts, be the first to find out about our sales and events.



Q
: Are these products safe for use?

A: These products are sold for the intended use only; we are not responsible for any physical harm caused by any of the products sold herein.



Q
: Are children safe at Romantixonline.com?

A: The products sold herein are intended for adults over the age of 18. We do not sell products for purchase by children. At the moment you register with Romantixonline.com, purchasing products from Romantixonline.com or providing information to Romantixonline.com, you assure Romantixonline.com that your are over the age of 18 and any information given to Romantixonline.com about a third party is from a third party over the age of 18.